POUSADA POLICY

Pousada Caminho do Rei - Praia do Rosa - Imbituba - SC - Brazil Policy of Reservations, Cancellations and "No Show" (normative deliberation nº161 / 95 EMBRATUR).

1. CANCELLATION POLICY


1.1. RESERVE

From the payment of the first installment the reservation will be confirmed. Should there be a need to cancel or change the reservation date, the client must communicate in writing (via e-mail) to the Reservation Center of the hostel, not being accepted cancellation or change by telephone. The cancellation or change of dates will be subject to the collection of fees according to the conditions below. The balance of payment of the daily rates will be charged at check-in.

        1.2. AMENDED DATE OF RESERVATION:

There will be no date transfer fee, only any difference in price between one period and another, observing the following deadlines: - 15 days in advance of the date of entry for low season. - 30 days in advance of the date of entry for high season. Note: Always according to the availability of vacancies in the inn (no changes will be made in Christmas, New Year's Eve and Carnival packages).

1.3. BOOKING CANCELLATION:


1.3.1. Low season: Considering the beginning of the package or daily, the amount paid will be refunded as follows:

  • Until 30 days prior to entry, the return will be complete. *

  • Between 30 and 15 days prior to arrival, 70% of the amount paid will be refunded or in case the apt is passed on, in the same category and value for a next guest, you will have a credit for a next lodging with a maximum term of 6 months. *

  • 14 days prior to the beginning of the entry, THERE WILL BE NO REFUND OF THE PAYMENT AMOUNT. * (the value of DOC will be discounted).

                                      

 1.3.2. High Season and Special Packages (Christmas - New Year's Eve - Carnival - Extended Holidays and others):

  • Up to 30 days prior to the start of the package, 80% of the amount paid will be returned. *

  • Between 30 and 15 days prior, will be refunded 50% of the amount paid. *

  • 14 days prior to the beginning of the package, THERE WILL BE NO REFUND OF THE PAYMENT AMOUNT. * (the value of DOC will be discounted).

 

1.4. DETENTION WITHOUT CANCELLATION - "No Show":

Non-attendance without prior written communication, on the expected date of arrival, will be considered "no show" (withdrawal without cancellation). The vacancy will remain available until 11am the day after the check-in. After this period the reservation will be canceled (with retention of 100% of the value), making the vacancy available to another interested party. THERE WILL BE NO REFUND OF THE CONTRACTED VALUE.

 

1.5.  DETENTION AFTER ENTRY:

The waiver of stay upon arrival or after entry into the inn, as well as early departure for any reason SHALL NOT GIVE RIGHT TO ANY TYPE OF REFUND, REFUND OF MONEY OR CREDIT ON NEW DAILY, resulting in the total loss of the amount relating to the package contracted or contracted daily.

2. POLICY OF PETS

2.1.  PET FRIENDLY:

We are Pet Friendly, please contact us for more information.

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           Rua Caminho do Rei | Praia do Rosa | Imbituba | Santa Catarina | Brasil

         +55 48 99841 7817 

         +55 48 3355 6062

         caminhodorei@caminhodorei.com.br

    

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 PET FRIENDLY